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Assoc. Engagement Manager

Role: Associate – Engagement Manager

Department: Engagement Management

Synerzip is looking for a driven individual to join our growing Engagement Management Team! The ideal candidate will possess strong people and communication skills, a good knowledge of software development and agile practices, and great organizational and project management skills. The position will be responsible for managing client engagements and ensuring delivery, project and client success.

The role of Engagement Manager is a fundamental part of the North America Operations Team.  We are a fast paced business with a wide portfolio of projects. Demand and supply work very closely together to make sure we are successfully delivering the best value to our clients whilst providing a challenging working environment for our people.This person will be based in our Dallas office.

As an Engagement Manager, you will own and manage project staffing, ensuring proper alignment of people to client requests and optimizing utilization.  You will collaborate closely with various stakeholders, internal and external. You will have a deep understanding of our business, capabilities, and service offerings.

Responsibilities

In This Role You’ll:

  • Manage and validate engagement requests by working with sales leaders, business unit leads, consultants, people managers, and the capabilities team. Balance customer requirements, team dynamics, consultant goals, and commercial viability.
  • Drive prioritization and engagement discussions.  Escalate and resolve engagement challenges and conflicts across accounts and portfolios.
  • Proactively manage risk, and look for ways to improve engagement outcomes and conduct engagement retrospectives at a regular cadence. When needed you will work to orchestrate pressing delivery schedules with client and internal teams.
  • Maintain weekly reporting, ensure engagement management tools and data are as accurate and up to date as possible. Provide insights and metrics around utilization, people availability, capability gaps, and allocation issues.
  • Build strong understanding of roles and skills needed on projects, as well as consultant capabilities and career goals.

 

Here’s What You Bring:

  • Minimum 5 years of work experience
    • Work experience in a technical professional services environment is a plus
  • Experience with Agile development practices a plus
  • Excellent interpersonal and influencing skills; able to handle difficult situations with diplomacy and tact
  • Strong written and verbal communication
  • Ability to switch contexts in a fast-paced, ambiguous environment
  • Function autonomously and collaboratively
  • Flexible and adaptable to constant change
  • Organized and detail-oriented
  • Resourceful, with strong creative problem-solving capabilities
  • Ability to provide and receive feedback in a constructive manner
  • Familiarity with GSuite

Start your career with Synerzip

At Synerzip, we pride ourselves on hiring talented people, paying well and retaining and nurturing our talent. Happy employees result in great work. That’s why Synerzip provides a fun environment. We encourage our employees to grow in their career beyond their full-time client engagement and offer an appropriate work-life balance. Plus, we do interesting work involving the latest technology. Interested? Start your career with Synerzip today.