Vocera Communications is a recognized leader in clinical communication and workflow solutions for hospitals and healthcare institutions. Its mission is to simplify and improve healthcare professionals’ and patients’ lives while enabling hospitals to enhance the quality of care and operational efficiency. It does this with intelligent and integrated communication solutions in Healthcare.
The Vocera Platform is an intelligent ecosystem that connects all the people and information needed to deliver optimum patient care. As of now, Vocera supports 1,850+ hospitals and health systems worldwide, to enable care teams to text securely using smartphones or make calls with hands-free, wearable Vocera Badge.
In addition to Healthcare, Vocera is at home in luxury hotels, aged care facilities, retail stores, schools, power facilities, libraries, and more. Vocera solutions enable mobile users (patients, nurses, doctors, caregivers) to be safer and more productive by helping them to connect instantly with other people and access resources or information quickly. Vocera has made it to the list of Forbes 100 Most Trustworthy Companies in America.
Vocera partnered with Synerzip in 2018 to extend the capabilities of the Vocera platform. The focus was specifically on the development of the Staff Assignment module and the Messaging Console. Staff Assignment Module helps assign a particular staff member to a specific hospital room/role and displays the run time status on the Dashboard.
In 2019, Vocera needed to enhance the user experience of their Vocera Platform and mobile applications. The end-users of their mobile apps could see the application workflow on the mobile device, but could not understand the origin of system alerts and alarms.
The Solution and Outcomes
Synerzip team developed the initial framework using Angular 8 and RxJs and implemented end-to-end flow by creating REST web services to support these modules.
The Messaging Console helps the hospital staff communicate with each other. This secure HIPAA compliant text messaging inside and outside the hospital is available on iPhones and Android devices, and across popular browsers.
Synerzip team used Angular 8, NgRx, to implement the Messaging Console module. Synerzip’s agile best practices and high quality of code impressed Vocera.
Virtualizing a real-world experience
The Vocera HQ houses an Experience Center to let its clients get the exact feel of the hospital room and its activities within. This center has everything a hospital room has – a hospital bed, equipment, a dummy patient, connected hardware, etc.
The system in the Experience Center interacts with the patient, its surrounding equipment, plus the connected physical hardware. It generates alerts and alarms, as they would do in the real world. Vocera wished to virtualize this real-world experience for their end-users.
Given the great partnership with Synerzip on the ongoing project, executive management extended its relationship for the new initiative.
Synerzip team rapidly understood and researched Vocera’s initial requirements and helped them virtualize the patient experience in the hospital room.
After the initial discussion, the first draft of User Experience that came up for the virtual hospital room just blew me away. The team anticipated things about the hospital environment more than I could have expected.
Steve Newson, Global VP, Systems Engineering, Vocera
The team depicted the exact interactions between the application software plus hardware, and the generation of system alerts, alarms. It also stimulates the text and voice messages from the nurses to the doctors and vice versa. Synerzip team’s forward-looking workflows smoothly enabled regional localization in countries such as Australia and the UK.
The breadth and depth of technical abilities that Synerzip brings on the table and the UX work done by them for this project exceeded my expectations!
Steve Newson, Global VP, Systems Engineering, Vocera
As of 2020, Synerzip continues developing the “Vocera Federation Broker,” a cloud-based AWS solution to expand the reach of Vocera solutions to caregivers across organizations, and “Vocera Simulator,” the browser-based simulator to virtualize the physical hospital room, which the end-user could experience.
This work involves advanced 3D graphics with animations, supports screencast of Mobile (Android and iOS), and Vocera Badge to the Simulator and VOIP call receiving functionality.
“Synerzip team is very responsive & quick to adopt new technologies. Team naturally follows best practices, does peer reviews and delivers quality output, thus exceeding client expectations.”
“Synerzip’s agile processes & daily scrums were very valuable, made communication & time zone issues work out successfully.”
“Synerzip’s flexible and responsible team grew to be an extension to the StepOne team. Typical concerns of time zone issues did not exist with Synerzip team.”
“Synerzip worked in perfect textbook Agile fashion – releasing working demos every two weeks. Though aggressive schedules, Synerzip was able to deliver a working product in 90 days, which helped Zimbra stand by their commitment to their customers.”
“Outstanding product delivery and exceptional project management, comes from DNA of Synerzip.”
“Studer product has practically taken a 180% turn from what it was, before Synerzip came in. Synerzip cost is very reasonable as compared to the work they do.”
“Synerzip makes the timezone differences work FOR the customer, enabling a positive experience for us. ‘Seeing is believing’, so we decided to give it a shot and the project was very successful.”
“The Synerzip team seamlessly integrates with our team. We started seeing results within the first sprint. And due to the team’s responsiveness, we were able to get our product to the sales cycle within 7 months.”
“Product management team from Synerzip is exceptional and has a clear understanding of Studer’s needs. Synerzip team gives consistent performance and never misses a deadline.”
“Synerzip is different because of the quality of their leadership, efficient team and clearly set methodologies. Studer gets high level of confidence from Synerzip along with significant cost advantage of almost 50%”
“Synerzip’s hiring approach and practices are worth applauding. Working with Synerzip is like
“What you see is what you get”.”
“Synerzip has dedicated experts for every area. Synerzip helped Tangoe save a lot of cost, still giving a very high quality product.”
“Synerzip gives tremendous cost advantage in terms of hiring and growing the team to be productive verses a readymade team. Synerzip is one company that delivers “co –development” to the core!”
“Synerzip is a great company to work with. Good leadership and a warm, welcoming attitude of the team are additional plus points.”
“Our relationship with Synerzip is very collaborative, and they are our true partners as our values match with theirs.”
“Synerzip has proven to be a great software product co-development partner. It is a leader because of its great culture, its history, and its employee retention policies. ExamSoft’s clients are happy with the product, and that’s how ExamSoft measures that all is going well.”
“They possess a great technical acumen with a burning desire to solve problems. The team always takes the initiative and ownership in all the processes they follow. Synerzip has played a vital role in our scaling up and was a perfect partner in cost, efficiency, and schedules.”
“As we are a startup, things change on a weekly basis, but Synerzip team has been flexible in adapting the same”
“Synerzip team has been very proactive in building the best quality software, bringing in best practices, and cutting edge innovation for our company.”
“We’ve been working for more than six years with Synerzip and its one of the better, if not the best, experience I’ve had working with an outsourcing company.”
“My experience with Synerzip is that they have the talent. You throw a problem at them, and someone from that team helps to solve the issue.”
“The breadth and depth of technical abilities that Synerzip brings on the table and the UX work done by them for this project exceeded my expectations!”
“Synerzip UX designers very closely represent their counterparts in the US in terms of their practice, how they tackle problems, and how they evangelize the value of UX.”
“Synerzip team understood the requirements well and documented them to make sure they understood them rightly.”
“Synerzip is definitely not a typical offshore company. Synerzip team is incredibly communicative, agile, and delivers on its commitments.”
“Working with Synerzip helped us accelerate our roadmap in ways we never thought possible!”
“While working with Synerzip, I get a feeling of working with a huge community of resources, who can jump in with the skills as needed.”