The Client
Based in Richardson, TX, Long Range Systems (LRS) was founded in 1993 and builds cloud-enabled messaging, monitoring, and indoor positioning solutions for more than 80,000 clients worldwide. With clients in the hospitality, medical, and manufacturing sectors, LRS provides the tools to increase effectiveness and profitability for its customers.
The Challenge
Pagers are commonly used in the hospitality and healthcare facilities to urgently reach or notify people. They are especially useful when cell phone reception is poor or near impossible.
LRS’s traditional radio pagers are fairly ubiquitous in the hospitality industry and are used to reach staff and notify users who are waiting to hear if their table is ready in a restaurant, for curbside pick-ups, patient check-in, and more.
In the traditional system, the fast-casual restaurants and its customers need to schedule page requests using the proprietary VEN-U cloud platform. The platform then sends these requests to the transmitters irrespective of their presence within the local network. This required access via the Internet that was not always available.
LRS wanted to build a new solution for waitlist management for all types of businesses irrespective of network coverage.
The Solution
To accomplish LRS’s requirement and enable them to deliver to their customers, a brokering solution was needed, one that could talk between multiple platforms and ensure that messages are delivered even when they are not in any network range. To account for future scalability, this brokering system also needed to be compliant with popular data communication standards.
Synerzip’s team determined the AWS IoT platform to be an apt choice. The platform offers multiple advantages. It follows industry-standard data payload formats, is cost-effective, and works with a variety of hardware and software systems. The platform also extends its functionality to AWS Dash Buttons that can be configured for specific signaling to the AWS IoT platform.
The AWS IoT platform uses the popular MQTT protocol to communicate with devices and the messaging platform. End-to-end security is handled using SSL certificates (the kind used while making banking transactions over the Internet).
“We’ve been working for more than six years with Synerzip and its one of the better, if not the best, experience I’ve had working with an outsourcing company.”
John Weber, CEO, Long Range Systems (LRS)
The Outcome
Using the AWS IoT platform, LRS became future-ready and modernized its robust paging platform. With the migration to the cloud LRS can now reach its edge devices across any network. This migration also gives LRS the ability to quickly deploy similar models to significantly scale their reach across other customers as well.
The AWS IoT platform also frees LRS from any proprietary standards which typically would tie them to a specific set of vendors. With open standards, LRS can now be more competitive with wider access to hardware and software.
AWS IoT also adds robust security mechanisms to LRS’ deployment and also offers them the ability to add other services from the AWS portfolio. LRS is now well set up to expand and quickly pivot to new offerings in the future.
“Synerzip team is very responsive & quick to adopt new technologies. Team naturally follows best practices, does peer reviews and delivers quality output, thus exceeding client expectations.”
“Synerzip’s agile processes & daily scrums were very valuable, made communication & time zone issues work out successfully.”
“Synerzip’s flexible and responsible team grew to be an extension to the StepOne team. Typical concerns of time zone issues did not exist with Synerzip team.”
“Synerzip worked in perfect textbook Agile fashion – releasing working demos every two weeks. Though aggressive schedules, Synerzip was able to deliver a working product in 90 days, which helped Zimbra stand by their commitment to their customers.”
“Outstanding product delivery and exceptional project management, comes from DNA of Synerzip.”
“Studer product has practically taken a 180% turn from what it was, before Synerzip came in. Synerzip cost is very reasonable as compared to the work they do.”
“Synerzip makes the timezone differences work FOR the customer, enabling a positive experience for us. ‘Seeing is believing’, so we decided to give it a shot and the project was very successful.”
“The Synerzip team seamlessly integrates with our team. We started seeing results within the first sprint. And due to the team’s responsiveness, we were able to get our product to the sales cycle within 7 months.”
“Product management team from Synerzip is exceptional and has a clear understanding of Studer’s needs. Synerzip team gives consistent performance and never misses a deadline.”
“Synerzip is different because of the quality of their leadership, efficient team and clearly set methodologies. Studer gets high level of confidence from Synerzip along with significant cost advantage of almost 50%”
“Synerzip’s hiring approach and practices are worth applauding. Working with Synerzip is like
“What you see is what you get”.”
“Synerzip has dedicated experts for every area. Synerzip helped Tangoe save a lot of cost, still giving a very high quality product.”
“Synerzip gives tremendous cost advantage in terms of hiring and growing the team to be productive verses a readymade team. Synerzip is one company that delivers “co –development” to the core!”
“Synerzip is a great company to work with. Good leadership and a warm, welcoming attitude of the team are additional plus points.”
“Our relationship with Synerzip is very collaborative, and they are our true partners as our values match with theirs.”
“Synerzip has proven to be a great software product co-development partner. It is a leader because of its great culture, its history, and its employee retention policies. ExamSoft’s clients are happy with the product, and that’s how ExamSoft measures that all is going well.”
“They possess a great technical acumen with a burning desire to solve problems. The team always takes the initiative and ownership in all the processes they follow. Synerzip has played a vital role in our scaling up and was a perfect partner in cost, efficiency, and schedules.”
“As we are a startup, things change on a weekly basis, but Synerzip team has been flexible in adapting the same”
“Synerzip team has been very proactive in building the best quality software, bringing in best practices, and cutting edge innovation for our company.”
“We’ve been working for more than six years with Synerzip and its one of the better, if not the best, experience I’ve had working with an outsourcing company.”
“My experience with Synerzip is that they have the talent. You throw a problem at them, and someone from that team helps to solve the issue.”
“The breadth and depth of technical abilities that Synerzip brings on the table and the UX work done by them for this project exceeded my expectations!”
“Synerzip UX designers very closely represent their counterparts in the US in terms of their practice, how they tackle problems, and how they evangelize the value of UX.”
“Synerzip team understood the requirements well and documented them to make sure they understood them rightly.”
“Synerzip is definitely not a typical offshore company. Synerzip team is incredibly communicative, agile, and delivers on its commitments.”
“Working with Synerzip helped us accelerate our roadmap in ways we never thought possible!”
“While working with Synerzip, I get a feeling of working with a huge community of resources, who can jump in with the skills as needed.”
